Thank you for choosing Cardboard Hoard Collectibles & Games Inc. This No Refund Policy outlines our guidelines regarding returns, refunds, and exchanges for purchases made through our online platform and in person events. By making a purchase, you agree to comply with the terms outlined below.

All sales are final: We do not offer refunds or exchanges for change of mind or discretionary reasons. Please carefully review your order before making a purchase to ensure it meets your requirements.

DUTIES – TAXES - CUSTOM

All USA shipments are now subject to duties and taxes.

Cardboard Hoard is not responsible for any customs, duties or other taxes and fees incurred during transportation. All invoices will have the accurate amount and currency stated.

Cardboard Hoard will also not be held responsible or liable if a package is opened for inspection by customers or border services. If a package is damaged during this process, it will not qualify for a reimbursement.

Please make sure you do your due diligence regarding the current state of the tariff and if you will occur any fees. 

RETURN AND REFUND POLICY

Cardboard Hoard does NOT accept return for items, unless the customer receives an incorrect item.

Cardboard Hoard does NOT provide refunds or exchanges for shipped TCG sealed products. Products that have cosmetic issues (Small Tears, Scuffs and Loosing Shrink Wrap) are not considered damaged or a defect . If you are a sealed collector, please email us immediately after placing your order if you’d like pictures. Once a sealed product is shipped, all sales are final. On NON TCG sealed products, returns will be dealt with on an order-by-order case.

Cardboard Hoard will not ship a damaged product unless stated on the product listing for discounted product. Should you receive a damage product, a note should be made to the courier if possible and pictures taken of the damage box BEFORE opening it. Please notify us within 5 days of receiving the damaged product and return the package as per our instructions within 3 days.

Cardboard Hoard RESERVES THE RIGHT TO CANCEL AN ORDER FOR ANY REASON WITHOUT APPROVAL. YOU WILL RECEIVE A FULL REFUND AND A NOTIFICATION EMAIL.

SHIPPING

Shipping time estimate provided during Checkout does NOT include order processing times. This is only an estimate of the transit time by the courier and is not a guaranteed by Cardboard Hoard. There is no refund or reimbursements provided as courier delays are out of our control.

Cardboard Hoard will not be liable for any stolen packages. A claim will be submitted on your behalf to the courier and only if and when a ruling comes back in our favor will a refund or reimbursement be issued.

Bubble Mailers are shipped UNINSURED and NOT tracked, Cardboard Hoard is not liable for any lost package if this shipping method is chosen.

PROCESSING TIMES

Our current processing times for orders is 1-2 business days after your order is placed. Singles orders containing 30 cards or more will have a processing time of 1-3 business days. These are just rough guidelines as we always make sure we do our best to prepare or ship your order as quickly as possible!

Order adjustments must be made as quickly as possible, our team may be unable to respond to and process order adjustment request before it’s shipped. In such case, we will be unable to make any adjustments.

For urgent order adjustment requests, please contact us at Sales@cardboardhoard.ca marked URGENT in the subject line.

PREORDERS

If you have purchased a product with the PREORDER Tag, an estimated ship date will be included in the description of the item. Please be aware that PREORDER items will not be immediately shipped and will fall outside of our standard 1-2 business day processing times.

Preorders are subject to the posted release schedule for that item and will ship according to our standard shipping times once received in our warehouse.

HIGH VALUE ORDER

Orders over $750 may be subject to an ID and Credit Card verification before processing.